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· Custom designs are non-refundable.
· Shipping charges are non-refundable.
· Any standard item that is purchased from our website can
be returned for a full refund, less 20% restocking fee or
exchanged within 7 days of receipt.
Rose petals are non-refundable. We cut the petals ourselves and
the roses can not be used/resold after doing so.
· Returned items must be packed carefully and shipped in
original packing boxes or similar quality.
· It must arrive to us in good condition. No crushed flowers.
No missing flowers.
· If your flowers are returned to us in used or poor condition,
we will not issue a refund.
· Please allow 2-4 weeks for Standard Shipping
· Rush shipping takes 3-7 business days or less (please
email or call us for specifics)
· International shipping is a flat $35. Please allow 3-4 weeks
for International Shipping
Please phone us if you do not
get a response through email.
We get so much spam mail, it
is very hard to get our emails.